Terms & Conditions

1. Service Agreement

MA Cleaning Maintenance LTD (‘We’, ‘Us’, ‘Our’) agrees to provide cleaning services as outlined in the client's booking confirmation. These services are subject to the terms and conditions detailed herein. By booking a service with us, you (‘Client’, ‘You’) enter into a binding agreement.

1.1 Definition of Services

We offer a range of professional cleaning services, including residential, commercial, and specialised cleaning. Each service is detailed on our website and in customised quotes. Any service not explicitly included in the booking confirmation is excluded from this agreement.

1.2 Client Obligations

• Ensure safe and unobstructed access to the property at the scheduled time.
• Provide necessary utilities including running water and electricity for the duration of the service.
• Inform us of any specific instructions, hazards, or delicate items prior to the service commencement.
• Remove personal belongings from areas to be cleaned to facilitate efficient service.

1.3 MA Cleaning's Obligations

We commit to performing all cleaning services to a high professional standard, using appropriate equipment and eco-friendly products where specified. Our team members are trained, vetted, and equipped to deliver efficient and thorough results across London.

2. Booking, Cancellation, and Rescheduling

Understanding our policies for booking, changes, and cancellations ensures a smooth experience for all MA Cleaning Maintenance LTD clients.

2.1 How to Book a Service

Services can be booked through our website enquiry form, via email at [email protected], or by calling us directly at +448000242031. All bookings require confirmation from MA Cleaning Maintenance LTD to be valid.

2.2 Policy on Cancellations

• A minimum of 24 hours' notice is required for any cancellation to avoid a cancellation fee.
• Cancellations made with less than 24 hours' notice may incur a charge equivalent to 50% of the booked service fee.
• No-shows or cancellations within 2 hours of the scheduled service time will be charged the full service fee.

2.3 Policy on Rescheduling

You may reschedule your service without incurring additional charges if notice is given at least 24 hours prior to the original appointment time. Rescheduling requests made with less than 24 hours' notice will be subject to a rescheduling fee, which will be communicated upon request.

3. Payment Terms

MA Cleaning Maintenance LTD is committed to transparent and straightforward payment processes for all our London cleaning services.

3.1 Pricing and Quotes

All quotes provided are based on the information supplied by the client and are valid for 30 days. Final pricing may be adjusted if the actual condition or scope of work differs significantly upon arrival. We will always communicate any potential adjustments before proceeding.

3.2 Accepted Payment Methods

We accept payment via bank transfer, major credit/debit cards, and approved digital payment platforms. Details for each method will be provided on your invoice.

3.3 Payment Schedule

• For one-off services, full payment is due upon completion of the service.
• For recurring contracts, invoices are issued monthly and are due within 7 days of the invoice date.
• Late payments may incur a daily interest charge as per UK legal guidelines.

4. Liability & Insurance

Your peace of mind is paramount. MA Cleaning Maintenance LTD operates with comprehensive insurance coverage.

4.1 Public Liability Insurance

MA Cleaning Maintenance LTD holds extensive Public Liability Insurance covering damage to client property caused by our negligence during service provision. Documentation is available upon request.

4.2 Limits of Liability

Our liability is limited to the extent of our insurance coverage. We are not liable for pre-existing damage, damage due to faulty installation of client property, or damage caused by circumstances beyond our control or by failure of the client to follow instructions.

4.3 Process for Reporting Damage

• Any damage sustained during our service must be reported to us within 24 hours of service completion.
• Reports should include photographic evidence and a detailed description of the alleged damage.
• We will investigate all reports promptly and fairly to determine liability and resolution.