Privacy Policy

1. Information We Collect

To provide our exceptional cleaning services and ensure seamless communication, we collect various types of information from you. This data is essential for delivering the tailored and professional service you expect from MA Cleaning Maintenance LTD.

1.1. Data You Provide Directly

When you request a quote, book a service, or contact us, you may provide us with personal information, including:

• Contact Details: Your full name, email address, phone number, and postal address.
• Service Details: Information about your property, specific cleaning requirements, preferred service times, and any special instructions necessary to perform our services effectively.
• Payment Information: Billing address and payment details, which are processed securely by our trusted payment partners.
• Communication Records: Correspondence through email, phone calls, or our website contact forms.

1.2. Data We Collect Automatically

When you visit our website, certain information may be collected automatically through technologies like cookies and web analytics. This data helps us improve your online experience and understand website usage patterns:

• Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, and navigation paths.
• Technical Data: Your IP address, browser type and version, operating system, and device information.

For more details on how we use cookies, please refer to our dedicated Cookie Policy.

2. How We Use Your Information

The information we collect is used meticulously to operate our business, deliver the services you request, and enhance your overall experience with MA Cleaning Maintenance LTD. Our primary goal is to ensure efficient, high-quality, and tailored cleaning solutions.

2.1. Service Delivery and Management

• To provide you with accurate cleaning quotes and information about our services.
• To schedule, coordinate, and perform the cleaning services you have booked.
• To process your payments and manage your account.
• To communicate with you regarding your service appointments, confirmations, changes, or service-related inquiries.
• To respond to your questions, feedback, or support requests efficiently.

2.2. Business Operations and Improvement

• To improve the functionality and user experience of our website.
• To analyze service demand and optimize our operational efficiency.
• To comply with legal obligations and enforce our terms and conditions.

2.3. Marketing Communications

With your explicit consent, we may use your contact details to send you promotional offers, newsletters, and updates about our new services or special discounts that we believe may be of interest to you. You have the right to withdraw your consent at any time, which you can do by using the 'unsubscribe' link in our emails or by contacting us directly.

3. Data Security and Retention

Protecting your personal data is paramount to MA Cleaning Maintenance LTD. We implement robust security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. We also adhere to strict retention policies to ensure your data is not kept longer than necessary.

3.1. Security Measures

• Encryption: Our website uses SSL/TLS encryption to secure data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is strictly limited to authorized personnel who require it to perform their job functions.
• Secure Servers: Our data is stored on secure servers with advanced firewall protection and regular security audits.
• Data Minimisation: We collect only the data necessary to provide our services and fulfill our legal obligations.
• Employee Training: All our staff undergo regular training on data protection best practices and confidentiality.

3.2. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, customer data relevant to services rendered and financial transactions is kept for a period of up to six years for legal and tax compliance, in line with UK regulations. Marketing consent records are retained until you withdraw your consent.

3.3. No Sale of Personal Data

MA Cleaning Maintenance LTD explicitly states that we do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your trust is our priority, and your data is treated with the utmost confidentiality.

4. Your Rights

Under UK GDPR, you have significant rights regarding your personal data. MA Cleaning Maintenance LTD is committed to facilitating the exercise of these rights to ensure you have full control over your information.

4.1. Accessing Your Data (Right of Access)

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and understandable format.

4.2. Correcting Your Data (Right to Rectification)

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.

4.3. Deleting Your Data (Right to Erasure / 'Right to Be Forgotten')

You can request the permanent deletion of your personal data when there is no compelling reason for us to continue processing it (e.g., if it is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other lawful basis for processing).

4.4. Objecting to Processing (Right to Object)

You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing purposes.

4.5. Restricting Processing (Right to Restriction)

You can request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or when the processing is unlawful.

4.6. Data Portability (Right to Data Portability)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

4.7. Withdrawing Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

4.8. Contact Our Data Protection Officer

To exercise any of these rights, or if you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you are not satisfied with our response to your concerns.